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SHIPPING POLICY

All orders are processed within 3-5 business days, with domestic deliveries typically arriving within that timeframe and international orders arriving within 7-14 business days. All shipments are carbon neutral, aligning with our commitment to sustainability.USP-

 

Carbon Neutral Shipping

Our crystal jewelry is distinguished by its harmonious fusion of healing energy, ethical sourcing, minimalist design, and artisanal craftsmanship. Each piece is thoughtfully curated to elevate your style while nurturing your inner well-being, transforming every item into a symbol of light, balance, and personal growth.

RETURN & EXCHANGE POLICY

At Siora, we take great pride in crafting high-quality crystal jewelry. If you are not fully satisfied with your purchase, we are here to assist with our return and exchange policy.

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1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • Items must be returned within 12 days of delivery.

  • Items must be unused, unworn, and in their original packaging.

  • A valid proof of purchase (order confirmation or receipt) is required.

  • Custom-made, personalized, or final sale items cannot be returned or exchanged.

 

2. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact us at [Insert Contact Email] with your order number and reason for return/exchange.

  • We will provide return instructions, including the return shipping address.

  • Pack the item securely and ship it back using a trackable shipping method.

  • Once we receive and inspect the item, we will process your refund or exchange.

 

3. Refund Process

  • Refunds will be issued to the original payment method within 10-12 business days after approval.

  • Shipping fees are non-refundable, except in cases of incorrect or defective items.

 

4. Exchanges

  • If you would like to exchange an item for a different size, style, or stone, please specify in your return request.

  • Exchanges are subject to product availability.

  • If the replacement item has a price difference, the cost will be adjusted accordingly.

 

5. Damaged or Defective Items

We carefully inspect every order, but if you receive a damaged, defective, or incorrect item, please contact us within 12 days of delivery with photos of the issue. We will arrange a free replacement or refund as needed.

 

6. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-made or personalized jewelry

  • Earrings (for hygiene reasons)

  • Clearance or final sale items

  • Gift cards

 

7. Late or Missing Refunds

If you have not received your refund after 12 days, please:

  • Check your bank statement.

  • Contact your credit card company, as processing times may vary.

  • Reach out to us at contactus@siora.com for further assistance.

 

8. Contact Us

For any questions regarding our return and exchange policy, please contact us at:

Email: contactus@siora.com

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